Pathways Concierge:
Where Member Advocacy
& Support Begin
MedWatch Pathways Concierge provides members a single phone number to access one-on-one support.
Bridging the Gaps between Benefits & Care
MedWatch Pathways Concierge service is the single phone number solution that captures the high volume of member (and provider) calls, answering questions related to employee benefits, medical claims, explanation of benefits, billing, and other concerns. The Pathways Concierge can help with locating participating providers, verifying networks, making appointments and more. Pathways Concierge effectively helps members navigate their benefits and healthcare needs, maximizing clinical outcomes while reducing financial impact.
9 out of 10
adults struggle with routine health information
86%
of patients do not understand their insurance benefits
24%
of patients receive unnecessary medical care
61%
of self-diagnosing patients “get it wrong”
Comprehensive Support
Pathways Concierge is customizable and supports many plan designs including, Traditional PPO, ACO, Narrow Network Plans, Reference Based Pricing Plans, and unique hybrid models.
Optional Services Also Available:
- Manage Provider Calls/Inquiries
- Open Enrollment Support
- Cost & Quality Transparency Tool
- Steerage to available Surgical Bundles
- Steerage to available Pharmaceutical Bundles
"Efficient, informative, caring ... absolutely awesome to work with!"
— Plan Member
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