Ancillary Services:
Helping Members Stay Healthy

MedWatch's wide variety of ancillary services enhance the benefit offering for members while helping to reduce the overall costs of care to the plan.


Virtual Primary Care

Flexibility Meets Personal Connection

Plan members want the best of both worlds: the convenience of seeing a doctor virtually and the ongoing relationship with their physician. Our virtual primary care service combines the cost savings of telemedicine with the personal attention of a dedicated physician for members.

Virtual Primary Care Key Program Features

1-on-1 Doctor

Free visits for children
(under 18)

Virtual Visits

Test orders and


Specialist referrals
(as needed)

Telemedicine Services

Timely Help for Employees Who Can’t Get to the Doctor’s Office

Finding time to see a doctor can be difficult, as is simply getting an appointment. Our telemedicine solutions provide 24/7/365 access for plan members to help them get the care they need when they need it most. It also provides the plan with savings over traditional doctor visit claims, and reduces unnecessary utilization of urgent care and emergency room facilities.

Two Premier Program Options

Physician Telemedicine

A nationwide network of practicing physicians helps plan members access a doctor from wherever they are and at any time, eliminating the challenges of seeing someone when they are sick.

Physician Telemedicine
with AI Supported Telehealth

Utilizes artificial intelligence and an app-based platform to assist members with clinical issues, concerns, and questions such as allergies, cold and flu symptoms, urinary tract and ear infections, etc., including Mental Health support, while providing telephonic access to qualified physicians and minimizing the utilization and related costs of ER and Urgent Care settings.

24/7/365 Nurse Advice Call Line

Care Guidance from Expert Nurses Anytime

It can be difficult to know where to get started when a plan member is looking for care. Our 24/7 Nurse Advice Call Line service connects nurse clinicians with callers to provide medical advice and direct them to the proper level of care.

Employee Assistance Program with Behavioral Health Support

Help Health Plan Members Overcome Personal Challenges

A comprehensive system of in-person and digital modalities redefines our approach to the modern employee assistance program (EAP). By looking at mental health support through a more human-centric lens and facilitating personalized access to quality care, this program supports employees, spouses and dependents (up to age 26) with a variety of both personal and work-related issues such as depression, anxiety, grief, and more, creating a positive impact on employee health, wellbeing and productivity.

Explore MedWatch Services

Click below to explore our other services.

Pathways Concierge

Utilization Management

Case Management

Disease Management

Claims Solutions

Ancillary Services

Direct Contracts

Want to See More?

Request your own copy of our Services Overview!